Q: HOW DO I ORDER ON YOUR WEBSITE?
A: Simply find the product you want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: WHAT COURIER DO YOU USE IN SHIPPING?
A: We use ePacket shipping, so tracking information is available. When you click 'view order' in the shipping email you will see the tracking code.
Q: HOW LONG SHOULD I WAIT FOR MY ITEMS TO ARRIVE?
A: Order delivery estimate is 12-20 days with ePacket. After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives at your country. If you order multiple items they may arrive at different times. This is to ensure that you receive them as soon as possible but also because they may be shipped from different suppliers directly to you.
Q: I DID NOT RECEIVE ANY CONFIRMATION, WHAT SHOULD I DO?
A: If you successful used our checkout system, you should receive a confirmation after finishing the process. However the tracking code will be available when the package is shipped. In rare cases the email is put in your SPAM folder, so please check that also.
If you still did not receive any confirmation, please contact us at firstname.lastname@example.org.
Q: DO WE ALLOW STORE RETURNS AND REFUNDS?
A: Off-course we allow returns and refunds, our priority is to have happy customers! We have a 100% Customer Satisfaction Policy. Any issues that may arise we will solve to everyone's satisfaction.
Items sold are covered by easy return.
The applicable return policy indicates the number of calendar days in which the return of the item would be valid. Countdown of coverage starts from the date the item was delivered.
Important Points for your Return:
- Original Packaging (including bubble wrap if applicable)
- Complete with accessories
- Unused Condition
- With tags and labels
Return / Refund Process:
- Return / Refund process begins once you emailed at email@example.com, please provide brief description for the reason of return / refund.
- We will start the process to solve the issue to your satisfaction
- If you insist on a Return, you'll get the Return information send to you and you’ll need to drop the item returning at a Postal office within 7 days upon receiving the instructions and provide a shipping receipt. (If you failed to drop the item, you agree to waive your right, thus your return is forfeited.)
We will replace the item if:
- Item was damaged during shipping
- Item has factory defect.
Our Customer Service is priority and always trying to solve any issues to your satisfaction.
Q: MY ITEM HAS NOT ARRIVED ON THE GIVEN TIMEFRAME?
There are instances where the shipping time takes more than we stated, this is because of some reasons
- Incomplete address
- Unreachable emailaddress
- Area not covered via COD or Area is considered as remote area
- Customs are taking more time to process the order
- Postal office takes more time to process the order
Always make sure to complete your Address to ensure a successful delivery.
For more questions, please email us at firstname.lastname@example.org